HEALTH & SAFETY AT THE CINEMA
The Festival will be following all health and safety protocols set out by the venue (The Revue Cinema for the Festival and the Fox Theatre for the Screening Series) in accordance to the Ontario Government's listed regulations for indoor events. These may be updated periodically to reflect new guidelines. Please check the venue's health and safety guidelines.
Health and Safety Protocols at the Revue Cinema
Check for updates on the Revue Cinema website.
The Revue has implemented this plan for the health and safety of staff & customers and asks that everyone do their part by following these guidelines during their visit. This is a living document and will be updated to reflect the most current guidelines from the local and provincial government. Updates will also be available on our website/social media.
Please follow all Revue Staff instructions. They are trained in these safety protocols and here to keep everyone as safe as possible. Verbal abuse of staff or Festival volunteers will not be tolerated.
Starting September 22nd until further notice, all Ontario residents will need proof of COVID-19 vaccination to enter cinemas as part of the provincial government’s vaccine certificate programme. Everyone over the age of 12 years will be required to show that they received both doses of an approved COVID-19 vaccine at least 14 days prior in order to enter.
Contact Tracing is required. Advance ticket holders will automatically have their emails listed for contact.
All Festival volunteers and Revue Staff will be masked. The Revue Staff have been directed to remind customers to keep their masks on when in public areas.
All attendees must wear a mask that covers their nose, mouth and chin throughout the building-including entrance vestibule, lobby, washrooms, cinema auditorium . Masks may be removed for eating and drinking only if you are seated in the auditorium. Please be aware that eating and drinking are not permitted in the lobby. This rule also applies to children over the age of two.
If you do not have a mask with you, you will be given one at the theatre, free of charge. The Festival will also have free of charge masks available for those who forget.
Cinema Capacity and Distancing
The Festival requires all tickets to be purchased online in advance. There will be no purchases at the cinema.
The Government of Ontario has lifted the indoor seating limits in cinemas to 100%. However, since this will be many attendees first time back in a cinema, TSFF has decided to LIMIT CAPACITY to 120 (about 50%) for everyone's comfort.
All customers are asked to maintain a distance of two metres between themselves and other customers and staff, when possible.
Seating is now GENERAL ADMISSION We ask that everyone be aware of other's comfort level and try to keep empty seats between groups.
To ensure there is no crowding between screenings, all customers must line up outside the theatre for their screening. Customers are asked to arrive no earlier than 45 minutes before their screening time. Each group of customers will be guided into the theatre when it is their turn in line. Customers are asked to come prepared for any weather so they can comfortably wait outside.
Customers are asked to follow the social distancing stickers throughout the building, to ensure spacing in lineups at the box office, bathrooms and concession stand. Only two persons are permitted in each bathroom at a time.
No loitering in the theatre is permitted. Due to limited space, no customers are allowed to wait in the lobbies for their screening.
Customers are asked to leave the theatre immediately after their screening to allow time for the staff to clean the theatre and discourage crowding in the building.
Screening and Contact Tracing
This policy will also apply to all Festival Volunteers
All staff are required to complete the Ontario COVID-19 Screening Tool for Workplaces when they arrive at the theatre for their shift to ensure they are symptom-free and have had no exposure to COVID-19. They are also encouraged to monitor for symptoms at home and alert management if they are feeling ill prior to leaving home for other arrangements to be made. They are finally encouraged to download the COVID alert app.
- If a staff member becomes ill while at work, they are to tell management and will be sent home. They must monitor their symptoms, check in with their health provider or Telehealth Ontario and update management.
- Screening questions are posted on the front doors for customers to self-screen before entering the building. If they are experiencing any symptoms, they should not enter the building and can contact the theatre to refund their tickets.
- If a customer begins to feel sick during their time at the theatre, they are asked to alert management for assistance. They will receive a full refund for their tickets and are asked to leave the theatre.
More Information about the Revue’s additional precautions
- The Revue replaced its HVAC system with two brand new units in June 2021, helping to improve the air quality throughout the building.
· Plexiglass shields have been installed at the customer-facing areas at the box office and near the POS at the concession stand.
· Hand sanitizer has been placed throughout the building, including at the box office, concession stand, and in both bathrooms.
· Signage about proper hand washing is posted in both bathrooms and at the concession stand.
· Staff will ensure there is sufficient paper, soap and hand sanitizer throughout the building at all times.
· Staff will be trained on proper cleaning and sanitizing along with distancing procedures.
· Staff have increased cleaning, including frequent and thorough cleaning of high touch points such as door handles, POS terminals, counters and bathrooms at the start of the day and between shows.