ATTENDING THE FESTIVAL
PASS / TICKET INFO & REFUNDS
APRIL 14-16, 2023
Revue Cinema, 400 Roncesvalles Ave.
Closest Subway: Dundas West, Streetcars: 506 Carlton stops at the corner of Howard Park & Roncesvalles; 504 King Bus stops right at the corner. New: Roncesvalles Ave. is now open to the 504 replacement buses but check with TTC for info on changes to routes etc.
Passes and Tickets will NOT BE MAILED
Use your Eventbrite / PayPal / Square receipt (hard copy or online) for Pass Pickup or for individual ticket entry at the venue before the screening. We also have you on our MASTER LIST in case you forget your receipt.
ADVANCE TICKETS PREFERRED* / TICKETS AT THE DOOR IF AVAILABLE
DOORS WILL OPEN A MINIMUM 30 MINUTES PRIOR TO SCREENINGS
ALL SEATING IS GENERAL ADMISSION
THE FESTIVAL RESERVES THE RIGHT TO CHANGE FILM TITLES DUE TO UNFORESEEN CIRCUMSTANCES OR REFUSE ENTRY.
*Please note: PayPal sales will go offline for each show the morning of screening. You will still be able to purchase via Eventbrite or at the door.
REFUND POLICY
Refunds* for passes or tickets are accepted up to 1 day prior to the screening. Requests for refunds on day of show accepted if you are feeling ill or have concerns that you were recently exposed to Covid.
*Eventbrite tickets have a non-refundable fee which is excluded from refunds. PayPal or Square passes will be assessed a service fee of $5.00 per pass deducted from the original price, Individual tickets bought through PayPal will be refunded in full without a service fee.
HOW TO DO IT: Eventbrite ticket/pass holders will be automatically refunded when you make your request through Eventbrite.
PayPal or Online Square ticket/pass holders will need to request via email to be refunded. Refunds will be made to your PayPal account if you have one. Buyers using credit cards for Square or PayPal buyers will be refunded via e-transfer or physical cheque.
Forwarding your pass to 2024 will be handled on a case by case basis.
HOLDERS OF FORWARDED PASSES/TICKETS FROM 2020
2020/2022 Pass Holders who previously informed us about transferring to the 2023 festival are automatically listed as pass holders for this April.
2020/2022 Individual ticket holders who informed us of transferring to the 2023 festival can choose a film from the 2023 lineup and your ticket will be transferred to that film. You must let us know ahead of time.
IMPORTANT: For the remaining 2020 Pass Holders: Several emails were sent out to all affected Pass Holders over the past year. If you did not see it in your inbox, please check your spam folders. We'll be happy to work something out for you-either a refund or transfer.
Refunds are via e-transfer, cheque or PayPal (if a PayPal account was used). You don't have to produce your original receipt-we have copies.
READ THIS:
If you plan on attending with a forwarded pass, then you don't have to do anything. Your name is already listed. Make note of the new dates and times on your calendar, check the website for updates and enjoy. If you can't remember or misplaced receipts (it's been a long time!) please email us asap and we'll double check for you. But PLEASE do not wait until the last minute! We can't process these requests on the day of or the day before a screening.
If you do not plan to attend with your forwarded pass/ticket, or you didn't indicate what you wished to do with your old unused pass
You MUST inform us ahead of the April 2023 festival. You will then have THREE options:
Refund
Move your Pass forward a year"Play it Forward" donation back to the Festival. We will then forward it to a worthy local organization or individuals for them to use.If you do not inform us prior to opening night, your pass/es may be forfeit.
COVID
If you are feeling unwell, please do not attend screenings. See Refund above for further details.
Both the Fox and Revue Cinemas have lifted their indoor mask policy. Their staff will continue to wear masks indoors and its highly recommended that you wear a mask in the cinema.